Shipping & Returns
RETURNS & EXCHANGES POLICY
We want you to love your new PTP goods. If you are less than thrilled you can return to us following the below considerations;
- PTP online orders must be returned to PTP directly.
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Returns must be made within 30 days of the delivery date.
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For any change of mind or size exchanges customer is to pay for return shipping.
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If a product is faulty PTP will refund the shipping cost to the payment method used on the initial transaction.
- In-store purchases must be returned in-store.
- Proof of payment must accompany the return, and all products are subject to inspection.
- All returns remain the responsibility of the purchaser until received by PTP.
- For any items missing from your shipment, please contact customer service for an investigation.
- Returns and exchanges are not accepted on SALE items.
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Currently, we do not ship internationally and cannot accept international returns or exchanges.
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Returns can be actioned via this link
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please allow 2-4 business days to process the return once it is received.
WARRANTY
As a commitment to our valued customers, we are pleased to offer a 12-month warranty against defects on all our product ranges excluding flat latex bands, garments, socks and towels. This warranty applies to fitness accessories purchased on our websites in Australia and the UK (this policy does not apply to purchases made through different retail stores or 3rd party online marketplaces).
The 12-month warranty period commences from the date of purchase by the original end-purchaser of the product. During this warranty period, if any fitness accessory is found to be defective due to faulty materials or workmanship, we will, at our discretion, either repair or replace the defective product without any charge.
WARRANTY CONDITIONS
The warranty is applicable only to fitness accessories purchased directly from our websites.
To be eligible for the warranty, the product must be used in accordance with the provided instructions and guidelines. This warranty does not cover defects or failures caused by misuse, neglect, accidents, improper storage, modifications, or any other circumstances beyond normal wear and tear.
Proof of Purchase: To initiate a warranty claim, the original end-purchaser must provide proof of purchase, including the purchase date and receipt.
Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer. Customers must cover the shipping expenses associated with returning the product for warranty claims.
Warranty Transfer: This warranty is non-transferable and is only valid for the original end-purchaser.
Warranty Exclusions: The warranty does not cover normal wear and tear, damage caused by natural disasters, or any damages resulting from unauthorized repairs or modifications.
This warranty does not intend to override any consumer guarantee rights provided by law in your jurisdiction.
WARRANTY CLAIM PROCESS
If you encounter any defects or issues with your purchase within the 12-month warranty period, please follow these steps to initiate a warranty claim:
Contact our Customer Support Team: Send an email to hello@bahe.com.au or reach out to our customer service team.
Provide Necessary Information: Please provide the following details in your email or call:
- Your name
- Proof of purchase (receipt)
- Description of the issue or defect
Return Authorization: Upon reviewing your claim, our customer support team will guide you through the return authorization process if the warranty claim is deemed eligible.
Return the Product: Once you receive the return authorization, securely package the product and ship it to the address provided by our customer support team.
Evaluation and Resolution: Once we receive the returned product, our team will inspect and evaluate the issue. We will then proceed with either repairing or replacing the product, as per the warranty terms.
Please note that this warranty policy is subject to change at our discretion, and any updates will be communicated on our websites and marketplaces. For clarity, however, the warranty policy in place at the time of sale will be honored.
POSTAGE
If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees.
If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Fitness Systems United.
ORDER CANCELLATIONS
Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.