Shipping & Returns
SHIPPING
When you spend $119AUD or more, free standard shipping is automatically applied during checkout. Orders below $119AUD are charged a flat delivery rate of $9.99AUD within Australia. The following products are bulky items and have a shipping cost of $19.99AUD and are not eligible for free shipping: FASCIA RELEASE ROLLER LARGE, CORE DOME, SPINAL ARCH, PULL UP PRO, AQUACORE 15KG, AQUACORE 25KG, RESISTANCE PLATFORM, RESISTANCE PLATFORM SYSTEM, XGRAVT PLATES 2.5KG, XGRAVT PLATES 5.KG, XGRAVT VEST COMBO.
RETURNS AND CANCELLATIONS
If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product. Fitness Systems United will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.
If you need to cancel your order, please contact us immediately at info@ptpfit.com; we may be able to cancel your order if it has not yet been shipped.
To make a claim, you must obtain a return authorisation number by email. Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info@ptpfit.com. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty.
If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Fitness Systems United.
Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.