PTP - Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE (THE “WEBSITE”). USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEBSITE.
The Website is owned and offered by Fitness Systems United Pty Ltd (“Fitness Systems United“) to you, the user, conditioned upon your acceptance without modification of the terms and conditions set forth herein (“Terms of Use”). Access and use of the Website is subject to these Terms of Use and all applicable laws, statutes, and regulations.
The Website has been designed to provide general information about Fitness Systems United’s products and to offer the opportunity to purchase Fitness Systems United products. You acknowledge and agree that the health information provided on the Website is intended for general consumer understanding and education only and not intended to be and is not a substitute for professional medical advice. Always seek the advice of your physician before performing any physical activity. Users of the Website should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure or prevent any disease.
ACCEPTANCE OF CONDITIONS
Purchasing of Fitness Systems United Products and use of the http://www.ptpfit.com website are governed by these Terms and Conditions. By purchasing and using the website you have agreed to these Terms and Conditions.
Fitness Systems United reserves the right to amend these Terms and Conditions at any time. Your continued access to the website will constitute your acceptance of any changes or revisions to the Terms and Conditions. While Fitness Systems United has endeavoured to ensure the accuracy of the information accessed via the website, Fitness Systems United Pty Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website.
PRIVACY
Your purchase and your access of this website constitutes acceptance of our Privacy Policy.
ORDERS
Fitness Systems United is not responsible to the Customer for a breach of its obligation to supply the Product or for any delay in delivery, if the failure to supply or the delay in delivery, is caused by matters beyond the reasonable control of Fitness Systems United (including, without limitation, acts of God, acts of government, war or other hostility, national or international disaster, fire, explosion, power failure, equipment failure, strike or lockout, inability to obtain necessary supplies and any other “force majeure” occurrence).
PRICES & PAYMENT
Prices quoted in any order apply to that order only and do not apply in any other circumstances.
All prices are final including all taxes relevant to your jurisdiction.
The Product is payable at the time of the order.RISK IN THE PRODUCT
Fitness Systems United does not take responsibility for any loss or damage sustained to the Product in the course of delivering the Product to the Customer. This is from the date and time the Product leaves our storage facility.
WARRANTY
As a commitment to our valued customers, we are pleased to offer a 12-month warranty against defects on all our product ranges excluding flat latex bands, garments, socks and towels. This warranty applies to fitness accessories purchased on our websites in Australia, UK, Canada and USA (this policy does not apply to purchases made through different retail stores or 3rd party online marketplaces).
The 12-month warranty period commences from the date of purchase by the original end-purchaser of the product. During this warranty period, if any fitness accessory is found to be defective due to faulty materials or workmanship, we will, at our discretion, either repair or replace the defective product without any charge.
WARRANTY CONDITIONS
The warranty is applicable only to fitness accessories purchased directly from our websites.
To be eligible for the warranty, the product must be used in accordance with the provided instructions and guidelines. This warranty does not cover defects or failures caused by misuse, neglect, accidents, improper storage, modifications, or any other circumstances beyond normal wear and tear.
Proof of Purchase: To initiate a warranty claim, the original end-purchaser must provide proof of purchase, including the purchase date and receipt.
Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer. Customers must cover the shipping expenses associated with returning the product for warranty claims.
Warranty Transfer: This warranty is non-transferable and is only valid for the original end-purchaser.
Warranty Exclusions: The warranty does not cover normal wear and tear, damage caused by natural disasters, or any damages resulting from unauthorized repairs or modifications.
This warranty policy does not intend to override any consumer guarantee rights provided by law in your jurisdiction.
RETURNS & WARRANTY CLAIM PROCESS
If you encounter any defects or issues with your purchase within the 12-month warranty period, please follow these steps to initiate a warranty claim:
Contact our Customer Support Team: Send an email to info@ptpfit.com or reach out to our customer service team.
Provide Necessary Information: Please provide the following details in your email or call:
- Your name
- Proof of purchase (receipt)
- Description of the issue or defect
Return Authorisation: Upon reviewing your claim, our customer support team will guide you through the return authorization process if the warranty claim is deemed eligible.
Return the Product: Once you receive the return authorization, securely package the product and ship it to the address provided by our customer support team.
Evaluation and Resolution: Once we receive the returned product, our team will inspect and evaluate the issue. We will then proceed with either repairing or replacing the product, as per the warranty terms.
Please note that this warranty policy is subject to change at our discretion, and any updates will be communicated on our websites and marketplaces. For clarity, however, the warranty policy in place at the time will be honoured.
ORDER CANCELLATIONS
Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.
LIMIT OF LIABILITY
Fitness Systems United is not responsible for the reliability or continued availability of the telephone lines and/or equipment you use to access the website.
Fitness Systems United does not warrant that the Website is compatible with your computer equipment or that the website or its server are free of errors or viruses and Fitness Systems United is not liable for any damage you may suffer as a result of such destructive features.
INTELLECTUAL PROPERTY
The website is the property of Fitness Systems United. The website, including (but not limited to) text, video, music, sound, graphics, photographs, names, logos, trademark(s) and other material (the Content), is protected by copyright, trademarks and/or other proprietary rights. You must not copy, adapt or distribute the Content unless you have first obtained Fitness Systems United’s written consent to do so. You may not use any of Fitness Systems United’s trademark(s) or brands without Fitness Systems United’s prior express written consent and you acknowledge that you have no ownership rights in and to any of those names, brands or trademark(s).
You agree to notify Fitness Systems United in writing promptly upon becoming aware of any unauthorised access to or use of the website by any party or of any claim that the website or any of the contents of the website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
FEEDBACK
Any information that you submit through the Website will be considered non-personal, non-confidential, and non-proprietary (other than personal information, as that term is defined in our Privacy Policy. Please read the Privacy Policy before submitting personal information to Fitness Systems United). If you transmit any ideas, information, concepts, know-how or techniques or materials to us through the Website, you hereby grant Fitness Systems United an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute them in any medium, and agree that Fitness Systems United is free to use them for any purpose.
TERMINATION OF ACCESS TO THE SERVICE
Fitness Systems United Pty Ltd has the right to terminate or suspend your ability to access the website, for any or no reason, without notice and without liability.
GOVERNING LAWS & LEGALITIES
In consideration of your use of the Website, you represent that you are at least 18 years of age, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, and you agree to provide accurate and complete information about yourself as requested in any order. The Website may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Website is not available to children (persons under the age of 18). If you are a under the age of 18, you can use the Website only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the Website.
You shall indemnify, defend and hold harmless Fitness Systems United, its officers, directors, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and expenses including without limitation interest, penalties, attorneys’ fees, accounting fees, and expert witness fees arising out of or related to your use of the Website or the Content and any breach or non-compliance by you of these Terms of Use. Fitness Systems United reserves the right to seek all remedies available at law or in equity for violations of these Terms of Use, including the right to block access from a particular internet address to the Website.
Mobile Terms of Service
Fitness Systems United AU
Last updated: May 12, 2025
The Fitness Systems United AU mobile message service (the "Service") is operated by Fitness Systems United AU (“Fitness Systems United AU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Fitness Systems United AU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fitness Systems United AU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fitness Systems United AU. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to PTP FIT or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fitness Systems United AU mobile message programs and wish to cancel, except where applicable law requires, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to PTP FIT or email info@ptpfit.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE OR THE INFORMATION ON THE WEBSITE OR TO OTHERWISE UNDERMINE THE LEGITIMATE OPERATION OF ANY COMPETITIONS, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WHETHER SUCCESSFUL OR NOT, FITNESS SYSTEMS UNITED PTY LTD RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.